Member MAY-hem frequently asked questions
Member May-Hem is a month long celebration of our amazing Zoos Victoria Members! There will be over $130,000 worth of daily, weekly and major prizes up for grabs as well as added benefits, such as increased discounts. It’s our way of saying thank you to our members for your incredible support.
Promotion runs during regular opening hours of the zoos from 1 May 2025 – 31 May 2025.
Each Zoos Victoria property (Melbourne Zoo, Werribee Open Range Zoo, Healesville Sanctuary and Kyabram Fauna Park) will be randomly giving away daily prizes to Zoos Victoria members. Simply sign up, renew, scan your member card and wear your lanyard to be in with a chance.
Weekly and major prize draws will be conducted from the Zoos Victoria corporate office, and drawn randomly from the pool of entries. All active Zoos Victoria members will receive one entry into the draw, with bonus entries for every member visit. Winners of weekly and major prizes will be contacted by email, on the address listed in their membership account.
Lucky winners will be contacted by email, on the address listed in their membership account. Any additional information required for redeeming the prize will be provided when a member accepts the prize by return email. Full terms and conditions of all prizes can be found here.
Daily prizes are given out at random at each of the four Zoos Victoria properties (Melbourne Zoo, Werribee Open Range Zoo, Healesville Sanctuary and Kyabram Fauna Park). We encourage members to wear their lanyards during their visits so we know who you are.
Weekly prizes will be drawn each Monday starting 5 May 2025 and ending on 2 June 2025.
The Major Prize draw will take place on Monday 2 June 2025.
We welcome all new and returning members, so any purchases or renewals of membership during May 2025 are eligible for daily prize giveaways, any remaining weekly draws and of course, the Major Prize Draw.
New members will also receive special Member May-Hem discount codes for 25% of GA tickets and 20% of experiences within a few days of joining.
The last day of the competition is Saturday 31 May.
YES! All active Zoos Victoria members are automatically in the draw to win the weekly or major prizes.
Simply present your member card at admissions or retail at any of the four properties to request one.
Zoos Victoria Memberships are not transferable, and can only be used by the person listed on the membership, so we encourage you to use your special Member May-hem benefit of 25% of General Admission tickets to bring your guests! Plus, if they love their visit, they can upgrade those tickets to membership and enjoy all the benefits for themselves.
Absolutely! Children aged 0-15 join free with an adult membership, so it’s a good idea to add all the children in your household onto your account and scan their membership card for extra chances to win.
Please complete this form to add your child to an existing adult membership.
Please present all your member cards (digital or physical) for scanning at the zoo entrances for your bonus visit entries. If you don’t scan your member card, we don’t know you’ve visited. You will still be in the draw as an active Zoos Victoria member but you won’t receive your bonus entries for visiting.
If you have lost your member card that is no problem, we can organise a new one for you. Simply log in to your membership dashboard at zoo.org.au/membership to download your digital card straight to your Apple or Google wallet, so you always have it handy.
One unique 20% discount code for animal experiences and overnight stays will be emailed to the Primary Member (Account Holder) on the 30th April. Discount code can be redeemed by active Zoo Members online or over the phone with our Customer Engagement Team. Overnight experiences can only be redeemed by phone with our Customer Engagement Team. Discount code can only be redeemed for one transaction of up to eight (8) tickets.
One unique 25% discount code for General Admission tickets will be emailed to the Primary Member (Account Holder) on the 30th April. This code is valid for one transaction only of up to eight (8) tickets booked for the same day. This code may be passed onto family or friends.
The 20% retail discount is valid for all active Zoos Victoria Members in store on the weekend of 17 and 18 May only. Valid member card must be presented in-store to receive discount.
Emails will be sent the email listed on the primary account holder only, so please ensure your details are up to date and you have not unsubscribed from Zoos Victoria emails. You can also check your junk or spam folders.
If you still do not have the email, please contact members@zoo.org.au and we will resend your code. Please note, Member May-Hem codes are single use only and you will not be issued a new code, you will be resent your assigned codes.
If you sign up or renew during May, you will be sent your unique Member May-Hem discount codes on the following Monday, Wednesday or Friday after joining.